Full answer spoilers start here. The base game requires 55 submitted diagnoses: 4 on Monday, 5 on Tuesday, 6 on Wednesday, 9 on Thursday, 10 on Friday, 13 on Saturday, and 8 in the Sunday Trial. Seasonal Worker adds 39 more across four shifts. Match the caller to the exact entry in the tables below, and never submit an answer for a story or nuisance call.
The Sunday Trial removes the manual used during the first six shifts, so its riddle answers have their own table. The base game’s 11-achievement cleanup follows the successful Sunday ending. Complete that work before starting the separate Seasonal Worker story; the DLC keeps the same caller-to-entry task but does not add another achievement path.
Use the tables without losing the perfect file
Put each caller on hold and take as long as needed. The readable walkthrough material agrees that hold time does not lower the shift percentage. What matters is the entry selected when you press Submit Answer. Listen before opening the dropdown: several calls use an audio cue that separates two similar descriptions, and later network errors can temporarily remove the manual.
Three kinds of call need different handling:
- Named diagnosis call: choose exactly one entry and submit it.
- Story or nuisance call: listen, close the call, and wait. Twig Sigmund, Buzz Goober, Fred Pinball, Gub Rubber, Flipper, Carol, and Hudson appear in this category at different points. Do not force an answer merely because the phone rang.
- Trial riddle: caller names disappear and the wording itself becomes the identifier. Sunday therefore uses a separate prompt-to-answer table.
At the end of each normal shift, verify 100% accuracy before continuing toward Home Safety Expert. A later consequence call tells you that an earlier answer was wrong, but it cannot repair the submitted diagnosis. If the current platform or build offers a restart/reset option, use it before investing more days in a damaged perfect-week attempt. Do not deliberately pursue the firing ending until the successful ending and Home Safety Expert have registered.
Base answers: Monday through Wednesday
Monday
| Caller | Submit | Discriminator |
|---|---|---|
| John | Cockroaches | Kitchen specks that resemble coffee grounds. |
| Grace | Mice | Squeaking from the attic; the recording reinforces it. |
| Hank | Mole | Large brown mounds appearing in the yard. |
| Tim | Ticks | Overgrown grass paired with a sick child and headache. |
Twig Sigmund requires no response. After the shift reports 100%, open the coupon email in the Mail Box. That is the safe point to collect Job Perks without returning later to wonder whether you ever opened the message.
Tuesday
| Caller | Submit | Discriminator |
|---|---|---|
| Mike | Black Mold | Sneezing plus a ventilation complaint, despite his pollen theory. |
| Hunnigan | Common Hobb | Noisy at night, but the living room is left spotless. |
| Michelle | Mice | Crawling in the walls and teeth marks on bedposts. |
| Fred | Carpenter Ants | Quiet scratching inside walls with no droppings or obvious damage. |
| Dan | Desk Hobb | Papers are being reorganized rather than stolen. |
Buzz Goober requires no response. Tuesday introduces the central misdirection rule: diagnose the evidence, not the caller’s theory. Mike says pollen, Dan suspects a coworker, and neither theory is the selectable answer.
Wednesday
| Caller | Submit | Discriminator |
|---|---|---|
| David | Stair Slug | A dog-sized presence stays just out of sight around basement stairs. |
| Peter | Frozen Pipes | The bathroom faucet makes a nasty noise and smell when used. |
| Quaid | Memory Wisp | He cannot recover his wife’s face from memory. |
| Harvey | Bed Teeth | Sharp growths in dirty sheets. |
| Wanda | Termites | Peeling paint low on the bedroom wall. |
| Gary | Boggart | The cream failed and power outages now accompany the living-room noise. |
Fred Pinball requires no response. Wednesday is also where a network interruption can make the manual unavailable. Read the new entries before clocking in, then keep the six-answer order above nearby. Gary is the important state check: a Common Hobb would fit the original nocturnal noise, but the failed cream treatment and new electrical trouble show that the situation has progressed to a Boggart.
Base answers: Thursday and Friday
Thursday
| Caller | Submit | Why the tempting alternative fails |
|---|---|---|
| Ash | False Beet | The problem follows home-grown produce and causes stomach pain; the faucet is a distraction. |
| Felicia | Night Gnome | The watcher is outside the window at night and breathes heavily. |
| Belinda | Attic Gnome | Ceiling impacts arrive with dust and reduced air quality. |
| May | False Artifact | A child heard the closet buzzing before disappearing; the adult could not verify it. |
| Leo | Fracture Hobb | Basement cracks are paired with half-eaten cheese. |
| Phil | Fae Flu | Headaches become specific when his eyes turn pink. |
| Kyle | Unicorn Fungi | Deep holes, wooden splinters, and a missing dog point to compulsive digging. |
| Jackie | Travel Gnome | The indoor soil and plants appeared immediately after a trip. |
| Larry | Cellar Grotto | Basement water and a sewer-like smell indicate a new underground space. |
Gub Rubber requires no response. Thursday’s safest filter is a paired symptom. Cracks alone are broad; cracks plus cheese identify the Fracture Hobb. A missing pet alone is broad; holes plus a dog identify Unicorn Fungi. Do not stop at the first entry sharing one noun with the transcript.
Friday
| Caller | Submit | Anchor clue |
|---|---|---|
| Patrice | Sprig Tree | A shed tree covered with torn fabric and black liquid. |
| Robert | Common Hobb | Kitchen clatter followed by a spotless room. |
| Pamela | False Flower | Night singing centered on the greenhouse. |
| Andy | Lamp Sprite | A flying intruder is followed by an electrical burning smell. |
| Albert | Floor Roots | Tendrils pull his daughter downward. |
| Helen | Mirror Nymph | She can no longer recognize or see herself as herself. |
| Ramona | The Horde | Needles, cans, and metal scrap repeatedly appear on the carpet. |
| Maple | Night Wisp | Bright lights flash through the windows at night. |
| Patty | Portal | A strange door creates a strong desire to step through it. |
| Jules | Soap Sprite | Small tendrils move around the bathroom and vanish under light. |
Flipper and Carol require no response. Friday rewards location discipline. Common Hobb noise ends in a clean kitchen; False Flower singing comes from a greenhouse; Lamp Sprite combines flight with heat or burning near electrics; Soap Sprite stays tied to the bathroom. When two entries share a sound or body shape, the room and aftermath decide the submission.
Base answers: Saturday
| # | Caller | Submit | Do not miss |
|---|---|---|---|
| 1 | Brittany | Wine Sprite | Flapping in the cellar and broken wine bottles. |
| 2 | Ruth | Wood Secretions | The foul liquid leaks from a desk, and children are drawn to its smell. |
| 3 | Howard | Spriggan | Eyes in the trees plus questions about lawn cutting and eating fruit. |
| 4 | Jay | Autumn Vines | Vines surround the house while producing unnatural bliss. |
| 5 | Jill | Neighbor’s Doorway | She is in the wrong home with a family that is not hers. |
| 6 | Claire | Fae Feast | The large rotten-egg pile is on the dining table; do not switch to a smell-only gnome guess. |
| 7 | Paul | Bed Bugs | Children wake itchy after trying to sleep. |
| 8 | Charles | Leprechaun | The heating complaint is paired with a child’s tooth pain. |
| 9 | Edward | Troll | Warm clothes vanish and a deflating, cushion-like sound is heard. |
| 10 | Sheila | Tea Sprite | Buzzing in the cupboard leaves loose tea leaves. |
| 11 | Christie | Bed Hag | Both sleepers feel chest pressure or shortness of breath at night. |
| 12 | Carla | Whistling Fungi | The sound from the walls is tuneful rather than simple scratching. |
| 13 | Rachael | Pooka | The rotten smell is also upsetting her puppy. |
The final Flipper call requires no response. Saturday is the last manual-study window before the Trial. Review the answer-entry names as concepts rather than memorizing only numbers: queen and hive, a moving nonliving object, rain over dry land, disease-bearing nuisance, wealth and disorientation, garden deterrence, destructive flame, and a seeker that delivers. Those are the eight relationships Sunday tests.
Sunday Trial answers
| # | Riddle anchor | Submit | Reason |
|---|---|---|---|
| 1 | Many, above, followers of a Queen | Bees | A hive follows its queen and is commonly built high. |
| 2 | Not living, clatters, serves a purpose, then dies | Animation | The moving constructed figure collapses after its task. |
| 3 | Beggar and encroacher of the dry; friend to sky water | Rain Nymph | The paired dry/rain language is the unique bridge. |
| 4 | Harbinger of death, pestilence, forever a nuisance | House Fly | It is the ordinary disease-spreading pest in the entry set. |
| 5 | Seeks those with too much; entrants lose their way | Closet Labyrinth | Wealth draws the domain and entering it causes disorientation. |
| 6 | Garden companions that stop those who tread | Seedling | The clue describes tiny territorial garden defenders. |
| 7 | Dancer and destroyer; forsaken oil and careless light | House Fires | The fuel-and-ignition pair rules out a creature. |
| 8 | The seeker and the one who delivers | Dorcha | The final title-like description maps directly to Dorcha. |
Carol’s closing call requires no response. A clean run should now award Junior Supervisor for completing the game and Home Safety Expert for finishing with 100% accuracy. Let the ending and credits finish before starting cleanup; the post-game desktop is the safe branch point.
Finish all 11 achievements from the perfect save
The official Steam listing showed 11 achievements when rechecked on August 8, 2026. Six are ordinary shift clears—Monday through Saturday. The remaining five are Junior Supervisor, Home Safety Expert, Job Perks, Behind the Screams, and Unemployed.
- During the perfect run: finish every shift and open Monday’s employee-discount email for Job Perks.
- After the successful Sunday ending: return to the desktop, open the Art Book, and move through all 30 pages for Behind the Screams. Merely opening its icon is not the same as reading through it.
- Only after Home Safety Expert is secure: launch HSH again and intentionally submit wrong answers for all eight Sunday riddles. This post-game replay triggers Unemployed without risking the perfect first ending.
This order avoids a wasteful full second week. It also avoids relying on disputed community thresholds for how many earlier mistakes cause termination. Finish the perfect week first, read the Art Book second, and fail the Sunday replay last. If the current client offers both a weekly reset and a direct post-game Sunday return, choose the visible option that preserves the completed record; do not erase the perfect file before checking that both completion achievements registered.
Seasonal Worker answers
Seasonal Worker is paid DLC released on September 20, 2024. The official description identifies a new four-day holiday storyline and 28 new entries. It replaces the base week’s promotion target with a Cheer meter: wrong diagnoses drain Cheer, and reaching zero causes the bad ending. The tables below use all 39 correct submissions rather than treating an uncertain low percentage as a target.
Three days until Christmas
| Caller | Submit | Anchor clue |
|---|---|---|
| Gerald | Pine Sprites | Flickering lights are tied specifically to the Christmas tree. |
| Janet | Mice | Scurrying into a cupboard. |
| Robin | Snow Golems | Tall outdoor mounds plus unexpected water indoors. |
| Chester | Forgotten Boggart | Obsessive proof-seeking about a wild man. |
| Carl | Sugar Wisps | He is weak, cannot move, and wants more sugar. |
| Toni | Mice | Scratching, scurrying, and small round pellets. |
Two days until Christmas
| Caller | Submit | Anchor clue |
|---|---|---|
| Christine | Elves | A huge increase in family members accompanies cold and drafts. |
| Charlie | Time Wisps | He insists he is already dead and wants the outcome changed. |
| Angela | The Mare | Screaming from an animal-like presence in the yard. |
| Holly | False Carolers | Missing neighbors and feathers left on porches. |
| Ronda | Lussi | Thick slime near vents and a pet refusing to enter. |
| Kim | Avalanches | The caller directly reports an avalanche below a mountain. |
| Sam | Red Nose | A painful lump grows after a dog sneezes on him. |
| Steven | Troll | Squeaking accompanies the theft of a warm Santa outfit. |
One day until Christmas
| Caller | Submit | Anchor clue |
|---|---|---|
| Whittaker | The Locomotive | An earthquake-like night is paired with the neighbors’ missing-child crisis. |
| Nick | Yulemen | Cackling intruders empty the refrigerator and cupboards. |
| Ray | Yule Goat | The goat image seems to appear in food, ceiling, coffee, and wallpaper. |
| Kathy | Avalanches | Violent shaking and a huge outdoor noise. |
| Dorothy | Belsnickel | Scratched floors, sap, and pine needles after a break-in. |
| Laura | Hans | A changed husband, symbols in the attic, and a scarecrow. |
| Denise | Cloch | Foundation and drainage damage coincide with giant rocks. |
| Georgia | Animation | A constructed figure completes a theft and collapses into pieces. |
| Wade | The Mouse King | A disguised visitor leaves notes while the cat reacts at the door. |
| Porter | The Gift Hag | Creepy dolls appear for the children at night. |
Hudson’s interruption requires no diagnosis. The day repeats Avalanches from the previous shift, so do not assume every caller must introduce a new entry.
Christmas Day
Christmas Day is the memory check. Stella, Geoffrey, and Dennis are the three calls where the retained references report that the manual may be unavailable. Keep their sequence fixed as Ogress, The Hunt, Perchta. The Twilight is also a valid repeated answer four separate times; repetition is not evidence that you should change the selection.
| # | Caller | Submit | Anchor clue |
|---|---|---|---|
| 1 | Debra | Common Hobb | Night fiddling ends with items gone and milk consumed. |
| 2 | Dale | The Twilight | Impossible northern lights and a radioactive-looking sky. |
| 3 | Stella | Ogress | Rhythmic rumbling approaches from the mountain. The manual may be offline. |
| 4 | Shepp | Yule Cat | Something large darts through the neighborhood while people fear being caught. |
| 5 | Geoffrey | The Hunt | A storm, power failure, and sudden pain after exposure. The manual may be offline. |
| 6 | Theodore | Mountain Warlock | He says avalanche, but the violent shaking is the warlock’s false avalanche effect. |
| 7 | Rod | The Twilight | The sky has turned green. |
| 8 | Joseph | The Saint | A visitor leaves an orb on the porch. |
| 9 | Beverly | Antler Growths | A reindeer-like headpiece appears on someone limping and biting. |
| 10 | Woodrow | Wight | Wandering figures outside cough and hack. |
| 11 | Dennis | Perchta | Blood and straw surround the attack. The manual may be offline. |
| 12 | William | The Twilight | Beautiful lights create emotional emptiness. |
| 13 | Mariah | The Sinner | A chained intruder takes the baby. |
| 14 | Becky | Dwarves | The basement heating system keeps being activated. |
| 15 | Jana | The Twilight | The lights are moving closer. |
Hudson and Carol close the shift without submissions. If Cheer never reached zero, the four-day storyline continues to its surviving Christmas ending. A perfect DLC report is a useful self-check, but it is not part of the base game’s Home Safety Expert achievement.
If the visible entry name differs from a guide
Do not solve a doubtful call by scanning for one repeated word. Apply three filters in order:
- Fix the location or victim. Wine cellar, dining table, attic, desk, pet, child, and mountain each eliminate large parts of the manual.
- Find the changed state. A spotless room, pink eyes, missing memory, bliss, cracked foundation, or a pet refusing to enter is more specific than a sound or smell.
- Check the consequence. Gary’s power failures invalidate the harmless Common Hobb reading; Theodore’s shaking invalidates the literal avalanche guess; Claire’s table-bound pile invalidates a generic trash smell.
If the current transcript, spelling, or menu label differs slightly from a guide—Mole/Moles, Avalanche/Avalanches, and regional spellings of Neighbor’s Doorway appear in the retained references—choose the matching entry shown by your client. Caller order and hazard identity are the stable checks; typography is not worth sacrificing the run over.
Version boundary: this guide was rechecked on August 8, 2026 against official Steam metadata, the official four-day DLC description, readable base and DLC answer tables, and the retained achievement walkthrough. It does not claim a permanent price, platform button map, or exact non-perfect ending threshold. The current client and its end-of-shift report should win if a later patch changes presentation.
Sources & credits: identity, release metadata, accessibility features, the 11-achievement listing, and the untouched JPG screenshots come from the official Home Safety Hotline Steam page and its linked official DLC metadata. Caller order, diagnostic clues, and cleanup order were compared across readable community guides and the retained platform walkthrough in the package ledger. No third-party image or video is embedded.